Refund policy

We have a NO return policy, which means once you have received the shipment you wont be able to return since this product is a personal care/ Cosmetic product. Order can be cancelled before it is shipped, Once order is shipped it cant be cancelled.

Wrong product and issues
Please inspect your order upon reception and contact us immediately if you have received a wrong item, so that we can evaluate the issue and make it right.

In case of the above, To start a return, you can contact us at care@ubava.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@ubava.in.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cashback

Cashback will be sent to your original payment mode or your wallet on our website only, No other mode request will be accepted/ Entertained in any case. Cashback will be initiated once the product is received at the customers end, please allow 5-7 days from delivered date for the amount to reflect in your original payment mode or your wallet on our website.